1. Data Controller
In accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (GDPR), and French Law No. 78-17 of 6 January 1978, as amended (Information Technology and Freedoms Act), users are hereby informed that the data controller is:
**Lockers in Town Lyon SAS**
* Legal form: Simplified Joint-Stock Company (SAS)
* Share capital: €7,000
* Registered office: 6 Avenue d'Aléry, 74000 Annecy, France
* Operations center: 5 Rue Chavanne, 69001 Lyon, France
* Annecy Trade and Companies Register (RCS) No. 104 119 383
* Email: [lockersintown@gmail.com](mailto:lockersintown@gmail.com)
* Phone: +33 6 85 42 71 07
2. Personal Data Collected
The following categories of personal data may be collected:
* Identification data (first and last name).
* Email address.
* Phone number.
* Information regarding reservations made.
* Billing information, where applicable.
* Payment information (managed by secure payment providers; Lockers in Town Lyon SAS does not store complete bank card details).
* IP address and technical browsing data.
* Images obtained through the video surveillance systems installed on the premises.
The collection of certain data is necessary for the proper provision of services.
3. Purposes of Processing
Personal data is processed for the following purposes:
* Managing locker reservations.
* To allow access to and use of the contracted services.
* To manage payments and issue invoices.
* To respond to customer inquiries and requests.
* To ensure the security of the facilities, assets, and people.
* To comply with legal, tax, and accounting obligations.
* To manage potential claims or disputes.
* To improve website functionality and user experience.
* To compile usage statistics when applicable.
## 4. Legal Basis for Processing
The processing carried out is based on one or more of the following legal grounds provided for in Article 6 of the GDPR:
* The performance of a contract or the application of pre-contractual measures.
* Compliance with legal obligations.
* The legitimate interest of the data controller, particularly to ensure the security of the facilities and prevent fraud.
* The user's consent, when legally required, especially for certain cookies or marketing communications.
5. Data Recipients
Personal data may only be disclosed to:
* Authorized Lockers in Town Lyon SAS personnel.
* Technology and web hosting providers.
* Payment service providers.
* Companies responsible for IT maintenance.
* Legal or accounting advisors when necessary.
* Administrative or judicial authorities when there is a legal obligation.
All providers processing data on behalf of Lockers in Town Lyon SAS act in accordance with Article 28 of the GDPR.
6. International Transfers
As a general rule, personal data is processed within the European Economic Area.
In the event of international data transfers, these will only be carried out with the appropriate safeguards provided for by the GDPR, including, where necessary, the signing of standard contractual clauses approved by the European Commission.
7. Retention Period
Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations.
Specifically:
* Customer data: for the duration of the contractual relationship and subsequently for the applicable legal periods.
* Billing data: in accordance with French tax and accounting legislation.
* Data relating to claims: for the corresponding limitation periods.
* Video surveillance images: for the legally authorized period, unless retention is required by the competent authorities.
8. Data Subject Rights
Users may exercise the following rights at any time:
* Right of access.
* Right to rectification.
* Right to erasure.
* Right to restriction of processing.
* Right to object.
* Right to data portability.
* Right to withdraw consent where processing is based on consent.
To exercise these rights, you may send a request to:
Email: lockersintown@gmail.com
The data controller may request documentation to verify the applicant's identity when necessary.
9. Right to lodge a complaint
If the user believes that the processing of their personal data violates the regulations
If applicable, you may file a complaint with the French data protection authority:
**Commission Nationale de l'Informatique et des Libertés (CNIL)**
This is without prejudice to any other administrative or judicial remedy that may be available.
10. Data Security
Lockers in Town Lyon SAS implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration, or improper disclosure, taking into account the state of the art, the costs of implementation, and the nature of the processing carried out.
11. Video Surveillance
The premises are equipped with a video surveillance system intended exclusively to ensure the security of people, property, and facilities.
Images will only be accessible to authorized personnel and may be disclosed to the competent authorities when there is a legal obligation or a judicial proceeding.
12. Cookies
The website uses technical cookies necessary for its operation and, where applicable, analytical, personalization, or advertising cookies.
Non-essential cookies will only be installed after obtaining the user's prior consent, when required by applicable law.
Detailed information about the cookies used is available in the Cookie Policy.
13. Modifications
This Privacy Policy may be modified at any time to adapt to legislative or regulatory changes, or to changes in the processing carried out by Lockers in Town Lyon SAS.
The current version will always be the one published on the website.
